Before you start, you'll need your email password. Please contact support if you need this information. All the instructions below refer to your iPhone/iPad.


You'll also need to know your host name, which is almost always mail.<your domain name> e.g. if your website is www.acmewidgets.co.uk and your email address is fred@acmewidgets.co.uk then your host name is mail.acmewidgets.co.uk


  1. Go Settings then Mail, Contacts, Calendars
  2. Tap Add Account
  3. Tap Other (right at the bottom)
  4. Tap Add Mail Account
  5. You should get a screen like this: 


  6. Fill in your name, email address and password. The description is for you for reference purposes only. 
  7. Tap Next
  8. You'll get a screen like this - note that you need to fill everything in, even though the iPhone/iPad mistakenly says "optional"



  9. Under "INCOMING MAIL SERVER", you'll need to fill in as follows:
  • The Host Name (e.g. mail.<your domain>
  • The User Name, which is simply your email address
  • The password should already be filled in
  • Under "OUTGOING MAIL SERVER", you'll need to fill in exactly the same as the incoming server, except you'll also need to type the password
  • Tap Next at the top right
  • You'll probably get a message "Cannot Verify Server Identity" - just tap Continue
  • You'll see the same screen you had in step 9, except it'll say"Verifying" at the top, for possibly a minute or two
  • If all is well, you'll get a screen that looks like this



  • Just tap Save