These instructions pertain to email being hosting on an Anthian server using IMAP. If you have your own email server, these instructions do not apply. If you are not sure, please raise a query by writing to support@anthian.co.uk.
NOTE AS WELL THAT THESE INSTRUCTIONS PERTAIN TO OUR MAIN SERVERS. IF YOU ARE USING A HEART INTERNET SERVER THROUGH US, THESE INSTRUCTIONS DO NOT APPLY. IF YOU ARE NOT SURE, PLEASE ASK US BY CLICKING HERE
The screenshots below are from an iPhone, but they look similar to the iPad screens.
Before you start, you will need:
- Your email address
- Your user name, in the form of name@company e.g. fred@acmeltd or joe@companymail. Note that this is NOT the same as the email address!
- Your password
1. Go to Settings
2. Go to Mail. If you haven't updated your phone to iOS 10, it's Mail, Contacts, Calendars
3. You'll see a list of accounts. At the bottom of this list, you'll see Add Account. Tap this.
4. Tap on Other
5. Tap Add Mail Account
6. Fill in your details on the New Account screen. You should generally use your full name. Use the email address you've been given.
7. Tap Next
8. You'll get a screen like this
9. Under Incoming mail server fill in your details as follows:
10. As you scroll further down you'll see another heading Outgoing mail server - please fill this in as followsHost name should be always mail.anthiancomputer.net
User name is your user name that you've been given by one of us
Password is as you've been given by us but it should be already filled in
Host name should be always smtp.anthiancomputer.net
User name is your user name that you've been given by one of us
Password is as you've been given by us
11. The screen should look something like this
If you are still having difficulty, please let us know. If you were sent here by an email, please reply to it. Otherwise just send an email to support@anthian.co.uk