These instructions are for clients where we have set up a VPN for them to connect to the office. We will have sent you these instructions only if we have set up remote access to your office network via a Draytek router in the office and SmartVPN software.
Step 1 - Make sure the VPN app is running
First, you need to make sure the app is actually running. Look on the taskbar on the right.
If this grey icon is showing, the app is running.
If there is no icon like that, try clicking the ^ and seeing if it's there. If it isn't, you need to manually start it by clicking on the start button and searching for SmartVPN
Step 2 - Connecting to your office
Right-click on the Smart VPN icon on the bottom right of your screen and choose the 'connect' option:
You should then get a screen like this, once it's connected after a few seconds:
Notice that the grey icon has turned green (shown in red above).
Now you should be able to access your work server's files as if you were in the office. It will be slower than you're used to, especially for large files, but this is to be expected.
Step 3 - Disconnecting
When you've finished, simply right-click on the green icon at the bottom right and choose disconnect, shown below:
Important: Make sure you've saved and closed all the files you were working on remotely BEFORE you disconnect.