This guide explains how to setup a new email account on an iPhone or iPad running a recent version of iOS (e.g. iOS 13 or 14).


  1. On your device, go to Settings --> Mail --> Accounts  (Note this is Settings --> Password and Accounts in iOS 13)
  2. Tap Add Account
  3. Select Microsoft Exchange
  4. type in your email address and a description e.g. 'work email'
  5. Tap Next
  6. You'll be asked if you want to configure manually or sign in.  Tap Sign in as shown here

  7. You'll get a screen that looks like this:

    If the screen does NOT look like this, then you've typed the email address wrong, or it isn't set up yet - Cancel and start again!
  8. Type your password and tap Sign in
  9. You'll be asked if you want to save the password.  Tap Save Password
  10. You may get a screen like this:
    Just tap on Accept
  11. You should briefly see a couple of tick-marks and then a screen like this:
    The choice is up to you; you'll need at least Mail selected, but you can also choose calendars if you want to the calendar synced with the Microsoft service (recommended). You may get a prompt to keep existing calendars or not - you should tap Keep on my phone
  12. Finally, tap Save and that should be it, you should now be able to send and receive mail using the Mail app.