Our remote support system is very simple to set up. It works like this:

  • We arrange a convenient to to do a remote support session (or we do it on demand when you phone or email us)
  • If you have a support contract with us and you have given us prior permission to access your computer, we just hop on and do the work
  • If you have used us before, we may have left a remote support icon on your desktop. It'll say "Anthian Remote Support"
  • If you have not got an icon on your desktop, please follow the instructions below

Please do not use this service unless you have made prior arrangement for a remote support session - we do not do remote support work unless you have booked it with us!

Instructions

1. Open your web browser (usually Safari or Google Chrome r)


2. In the address bar at the top of the window (NOT the search field) delete what's already there and  typewww.instantremote.co.uk3. The web page should look like this: 

3. Click on "Download Remote Support"

4. It should download to the "downloads" folder - click on the folder and then click on the downloaded file as shown:


5. Once the folder is open, it should look like the screenshot on the right. 

Simply drag the Remote Support icon into Applications.


6. Then double-click on the Applications folder, and find the remote support icon and double-click it to start.


7. If you get the prompt 

“Remote Support” is an application downloaded from the Internet. Are you sure you want to open it?

you should click on "Open"


8. You may be asked to type your password into your Mac - this is your login password.


9. If this is the first time you've done this, you'll get a couple of brief loading screens and then finally a prompt asking for information:

10. Please fill in this information accurately. 


If you've got a new issue and would like to create a new ticket: Please type a brief description of the problem, fill in your email and click the "CreateTicket" button before clicking on Submit


If you've been asked to start a remote support session by Anthian: Just type in your name and click Submit.